Privacy Policy

1. Introduction

DwellerHQ ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our strata management platform and related services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and unit details
• Financial Information: Payment transaction records, invoice history, and account balances (we do not store credit card numbers)
• Usage Data: Log data, device information, browser type, IP address, and pages visited
• Uploaded Content: Documents, photos, and files uploaded to the platform
• Communication Data: Messages, maintenance requests, and correspondence through the platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the platform and its features
• Process payments and financial transactions
• Send invoices, payment reminders, and account notifications
• Facilitate communication between strata management and residents
• Generate financial reports and compliance documentation
• Improve and personalize your experience on the platform
• Respond to your inquiries and support requests
• Comply with legal obligations and regulatory requirements

4. Information Sharing

We do not sell your personal information. We may share your information with: payment processors to facilitate transactions; cloud service providers who host and maintain our platform; your strata corporation's managers and board members as required for property management; and law enforcement or regulatory bodies when required by law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of electronic storage or transmission is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial transaction records are retained for a minimum of seven (7) years to comply with regulatory requirements. Upon account termination, we will delete or anonymize your data within a reasonable period, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the platform. These include essential cookies required for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@dwellerhq.com.